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Services Water Mitigation
Your Partners in a Healthier Home · Charlotte, NC

Water damage, handled before mold gets a foothold.

A burst pipe or a slow leak doesn't stay contained — left alone, it soaks into flooring, drywall, and subfloor, and Charlotte's humidity turns that moisture into a mold problem within days. Pure Charlotte extracts the water, dries the structure with industrial equipment, and treats for mold before we call the job done — all with 24/7 emergency response.

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24/7 Emergency water
response, any time
4.9/5 From 168
Google reviews
1–Year Free re-treatment warranty
on the mold-prevention step
24/7 emergency response Water damage doesn't wait — neither do we
Pure Charlotte technician assessing water damage

“They left the house like it was before.”

Barry Kaye · Google review

Verified Reviews

Trusted by homeowners across Charlotte.

4.9/5 stars on Google from 168 reviews. Every reviewer is a real client.

“Had Pure Air come in to help us with water damage and mold.they were a pleasure to deal with.Chris was exceptional.estimate was exact and they showed up when they said they would.they left the house like it was before.”
BK
Barry Kaye
Google review
Verified
“Trevor and his crew including Avery & Michael have been outstanding! I’m 90 years old. Having to move apartments because of water damage was made so easy because of primarily these three but everyone associated with them. Trevor is very accessible and readily responsive. Avery was all about my safety & comfort. I felt completely at ease at every turn! Trevor continues to keep me informed and updated.”
DB
Doris Bornkessel
Google review
Verified
“We had an excellent experience with NC Pure Air! Jason took the time to guide us through the entire process, spending over two hours thoroughly evaluating the damage and explaining the steps needed to address it. He was clear, patient, and incredibly knowledgeable, which gave us so much confidence moving forward. The team sent to handle the demo and mold remediation was fantastic—professional, efficient, and easy to work with. Communication was excellent every step of the way, and the pricing was fair for the level of care and quality they provided. Their work was truly an investment in the safety and health of our family, and we couldn’t be more grateful. We highly recommend NC Pure Air to anyone dealing with mold or water damage!”
BL
Brittany Lewis-Valverde
Google review
Verified
“My son recommended Pure air. And I am glad he did because they were so fast in coming out to our home. The staff was extremely friendly and professional. We had mold show up in our bathroom and in our spare bedroom and they were quick on getting it removed. Katelyn was great in answering all our insurance questions and working with us to make the process a whole lot easier. I would definitely recommend them to anybody .”
RJ
rob jump
Google review
Verified
“I recommend this CO & Mike whole heartedly. Mike came for free inspection of my disabled friends home & immediately displayed concern. Got us on schedule within 2 days, but would have done next day, our schedule didnt permit. Mike has a very professional & sincere approach to his job. He cares about the customer and takes his job very serious when it comes to a healthy environment in a home. The price is right, the work is superb, the warranty is great, & customer service is fantabulous. This area I’m showing was black with mold & now look at it.”
TD
Tracy Driver
Google review
Verified
“Great customer service and team. Sealing the crawl space and putting a dehumidifier down there made all the difference. Before that, my old house indoor humidity was almost the same as the outdoors. Now even on the wettest of days, its only 50% max indoors. 🙌”
KK
Kendall King
Google review
Verified
Water Damage, Handled Right

Home health specialists. Why people choose Pure Charlotte for water damage.

Water damage restoration isn't just about drying carpet — it's about stopping the mold that follows. We built our water mitigation process around mold prevention from day one, not as an afterthought bolted on at the end.

We understand

We've walked countless Charlotte families through water and mold damage, and we know how disruptive it is to your home and your health. We treat your recovery like it's the only job on our schedule.

Mold first

We started as a mold remediation business and expanded into water damage restoration and crawl space services around it — so mold prevention is built into every water job, not bolted on afterward.

Effectiveness guaranteed

Our scientifically-validated mold-prevention step effectively eliminates the mold risk that follows water damage — reducing the chance it comes back.

Warranty

The mold-prevention step of our water restoration process is backed by the same 1–Year Free Re-treatment Warranty as our standalone mold treatments.

Locally owned and operated

Pure Charlotte is locally owned and passionate about serving homes across the Charlotte metro and the Piedmont region.

24/7 emergency response

Water damage escalates by the hour. We respond around the clock so it's addressed before it spreads — and before mold gets its chance.

InstaPURE antimicrobial dry-fog treatment being applied
Inside The Mold-Prevention Step

Why water restoration doesn't stop at “dry.”

Drying equipment gets the moisture out. It doesn't do anything about the mold spores that started multiplying while your home was wet. Once your structure reads dry, our patented InstaPURE dry-fog treatment — the same VaPURE™ technology behind our standalone mold remediation service — reaches the micro-cracks and crevices standard drying misses, so mold doesn't get a second chance to take hold.

  • Reaches micro-cracks and crevices traditional methods can't
  • EverPURE™ antimicrobial protectant layer left behind
  • Same 1–Year Free Re-treatment Warranty as standalone mold treatments
  • No relocation, and in most cases no additional demolition
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Why Speed Matters

What happens if water damage goes untreated.

Whether it's a burst pipe, a slow leak in a drain, or a drip behind a wall you can't see, water damage inevitably breaks down your home's building materials and your air quality. Charlotte's humid subtropical summers — and clay soil that drains slowly — only speed up the timeline.

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  • Mold growth and associated health risks — the longer water sits, the faster spores establish and spread through your home.
  • Toxin exposure — some of the mold species that follow water damage can produce mycotoxins as they establish.
  • Airborne contaminants and pollutants — moisture breaks down building materials and releases particulates into the air you breathe.
  • Bacteria exposure — standing water can carry bacterial risk beyond mold alone, especially the longer it's left in place.
The Water Mitigation Process

Four steps. One clear outcome.

Every water damage call follows the same protocol — find it, stop it, treat the mold risk, protect against recurrence. Here's the high-level view; the detailed walkthrough follows below.

  1. 01

    We identify the source and extent

    A comprehensive inspection finds the cause and reach of water intrusion, using hygrometers, moisture meters, and infrared cameras.

  2. 02

    We stop the source first

    Before any drying or mold work begins, we isolate and eliminate the source of water — a burst pipe, a failed appliance, a roof leak.

  3. 03

    We target existing mold risk

    Where water sat long enough for mold to take hold, our patented InstaPURE dry-fog treatment reaches the micro-cracks and crevices standard methods miss.

  4. 04

    We prevent future growth

    The EverPURE™ antimicrobial protectant layer, plus an optional recurring re-inspection under our Peace of Mind Warranty Plan, keeps mold from coming back.

Detailed Walkthrough

From standing water to rebuilt home. How it works.

Water damage restoration follows four stages — demolition, drying, mold remediation, and rebuild. No improvisation, no upsells, no surprises.

Pure Charlotte technician assessing water-damaged materials for removal Free · No obligation
01  Demolition

We expose what the water touched.

If necessary, we remove building materials like cabinets, flooring, and shower surrounds that are exposing areas with water damage — so nothing wet stays hidden behind a wall or under a floor.

Every home is different, and how far the demolition needs to go depends on how long the water sat and what it touched. We walk you through exactly what needs to come out and why before we start.

Industrial drying equipment set up in a water-damaged room Industrial-grade equipment
02  Drying

Once it's exposed, we dry it fast.

With wet surfaces fully exposed, we bring in industrial drying equipment — air movers and dehumidifiers — and leave it running to speed the drying process.

In Charlotte's humidity, especially through summer storm season, drying slower than moisture accumulates just gives mold a longer runway. We monitor moisture levels until the structure reads dry, not just until it looks dry.

InstaPURE dry-fog treatment being applied to prevent mold Same technology as our mold treatments
03  Mold Remediation

If mold's already started, we treat it now.

Where needed, we treat the home with our patented dry-fog process — the same InstaPURE technology behind our standalone mold remediation service — to eliminate existing mold and minimize the risk it comes back.

We always assume mold is present until proven otherwise. It's easier to treat proactively before the rebuild than to find it again after the walls are closed up.

Confirming mold treatment success before the rebuild begins Verified before we close it out
04  Rebuild

We don't rebuild until we know it worked.

1–Year Free Re-treatment Warranty: the mold-prevention step of our water restoration process is backed by the same warranty as our standalone mold treatments — see full terms in the FAQ below.

Once the mold treatment is confirmed effective, the rebuild process starts to return your home to its original condition. We work with a number of trusted partners who specialize in every step of the rebuild, and we're happy to coordinate directly with your insurance.

The Evidence

Peer-reviewed studies that back the mold-prevention step.

Once your home is dry, the mold-prevention treatment we apply is the same InstaPURE™ / VaPURE™ dry-fog chemistry used in our standalone mold remediation service — and it's backed by the same independent research.

Army barracks buildings of the kind treated in the Fort Campbell field study Field study · PDF
USACE · ERDC Fort Campbell field study

U.S. Army Corps of Engineers field test of VaPURE™ mold remediation

A six-month evaluation by the Army's Engineer Research and Development Center of the VaPURE™ application system on two occupied buildings at Fort Campbell, Kentucky — measuring both initial efficacy and recurrence.

95%+ Spore-count reduction sustained at 6 months post-treatment
Read the report
Independent laboratory analysis of vapor peracetic acid Lab reports · PDF
GLP Lab Reports 2024 · Compilation

Good Laboratory Practice efficacy reports for vapor peracetic acid

A compiled set of GLP-compliant independent laboratory tests of the vapor peracetic acid (VPA) treatment against mold, bacteria, and viral targets — the underlying chemistry behind Pure Charlotte's InstaPURE™ / VaPURE™ process.

Log-6+ Pathogen reduction across the GLP test panel
Read the reports
Pure Maintenance sign White paper · PDF
Pure Maintenance White paper · S. Jankoski

Why the Pure Maintenance mold remediation and vapor decontamination is so effective

A technical explainer of the three “magic-bullet” variables — 7.5µm particle size, vapor phase change, and dwell time — that make the treatment behave like a gas and reach where surface cleaning never does, including the micro-cracks left behind after water damage.

7.5µm InstaPURE™ / VaPURE™ droplet — 1/9th the diameter of a human hair
Read the white paper
Frequently Asked

Questions about water mitigation.

Water damage is resolved in 4 steps: Demolition (removing building materials like cabinets, flooring, and showers that are exposing water-damaged areas), Drying (industrial drying equipment left behind once wet surfaces are fully exposed), Mold Remediation (treating the home with our dry-fog process where needed to eliminate mold and minimize recurrence risk), and Rebuild (once the mold treatment is confirmed effective, we return the home to its original condition).

Yes. Our team works with insurance every day and can walk you through the entire process. We're happy to coordinate with your insurance company, but we prioritize your needs and health over the needs of an insurer — we won't cut a corner because a claim says to.

We work with a number of trusted partners who specialize in every step of the restoration and rebuild process, so you're not left coordinating multiple contractors on your own.

When water is involved we typically want to get started immediately to minimize damage — that's why we offer 24/7 emergency response. We'll work with you on coordinating timing that makes sense for you.

Usually, yes — water leaks cause mold growth. We always assume mold is present until proven otherwise, so we'll take the necessary steps to protect you and your home. Before the rebuild starts we perform our mold treatment process to make sure your home is healthy again.

Yes. We work with the IICRC (Institute of Inspection Cleaning and Restoration Certification), NORMI (National Organization of Remediators and Microbial Inspectors), and MICRO (Mold Inspection Consulting and Remediation Organization) to keep our team fully up to date on recommended practices and procedures to keep you and your home safe.

In most cases, yes. Water damage is time-sensitive, so our 24/7 emergency response is built around getting extraction and drying equipment on site as fast as possible — the sooner we start, the less demolition and mold risk you're likely to face.

Schedule Your Free Consultation

Get a real answer — before mold gets a foothold.

The first step is a free consultation with a specialist. It helps you understand the extent of the damage, what needs to happen next, and what Pure Charlotte's water mitigation and mold-prevention process costs — including availability and our 24/7 emergency response.

Book Free Consultation Call 877-371-7873
Or call us directly 877-371-7873
Where We Work

We serve homes across the Charlotte metro.

A small, senior team — so we treat each home like the only one we're working on this week. Currently accepting new clients across the greater Charlotte area.

Charlotte Metro Core

Charlotte · Myers Park · Pineville · Mint Hill · Matthews · Indian Trail

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Lake Norman & North

Cornelius · Davidson · Huntersville · Mooresville · Denver · Concord · Harrisburg

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South & West Charlotte

Gastonia · Belmont · Lincolnton · Cherryville · Monroe · Salisbury · University Park · Fort Mill (SC) · Rock Hill (SC) · Lake Wylie (SC)

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Service coverage
Charlotte, NC & the Lake Norman / Piedmont region